When you book a holiday with us with us it doesn’t end when you board your flight home. For us, the final stage of your holiday booking is something we truly treasure – the welcome home call.
Once you’re back and settled, we take the time to catch up and hear all about your holiday, in your own words, and we’re hugely grateful as we appreciate just how busy you are!
Over the last few weeks alone, we’ve been chatting to clients returning from the Maldives, Mauritius, South Africa, Greece, Egypt, the USA and Canada. We’ve also spoken to clients stepping off cruises with NCL, P&O, Celebrity, Cunard, Silversea, Seabourn and Regent Seven Seas, giving us a genuine and current insight into their holiday.
More Than Just a Chat
These calls are so much more than a friendly check-in. They give us an incredibly detailed insight into every part of your trip – from the airport and flights, to transfers, hotels, dining experiences, excursions, and even those little unexpected moments in between.
We know how busy life gets, which is why we’re always so grateful when our clients give up their valuable time to share these details. Your stories, reflections, and travel tips are like a window into the real experience – and they’re invaluable, not only for us but for all our clients who benefit from your knowledge.
Turning Niggles Into Gold Dust
Happily, we receive very few reports of issues while our clients are away – and when we do, we handle them as a priority whilst you’re away! But during welcome home calls, clients often share the smaller details too: the niggles or the “wish we’d knowns.”
These insights are like gold dust. They help us refine the advice we give, make sure we ask the right questions in future, and most importantly, ensure that your next holiday is even more perfect, as we get to learn more about what matters to you!
Why It Matters
Your feedback doesn’t just benefit you. It allows us to guide our clients with genuine, first-hand experiences – the kind of practical knowledge that no brochure or website can ever provide. It keeps us at the cutting edge of what’s really happening in resorts, airports, and destinations around the world, and helps us deliver a level of service that feels truly personal.
A Heartfelt Thank You
So, to all our wonderful clients who have taken the time to share your holidays with us: thank you. Your honesty, your tips, and your insights help us to continue doing what we love most – creating holidays that are thoughtful, personal, and unforgettable.
Clients choose us for the personal service and the reassurance of booking with someone who genuinely cares about making their holiday the best it can be.
So if you’re planning something exciting, whether it’s a romantic getaway, family adventure, or the trip of a lifetime, we’d love to make it stress-free and unforgettable! Give us a call on 01902 288104, pop me an email—let’s start planning!