Gilly's Gems - THANK YOU CLUB

Our Gold Service – because every client deserves exceptional

At Gilly Bachelor Travel Expert, every client receives our signature Gold Service as standard. It’s our way of ensuring that every aspect of your journey is thoughtfully handled, expertly managed and designed to be completely seamless from start to finish.

Here’s what that looks like in practice:

1. Personalised Holiday Planning – we take the time to truly understand your preferences, priorities and travel style, allowing us to create tailored recommendations that are perfectly matched to you.
2. Complete Airline Administration – airline systems can be confusing and time-consuming. We manage seat selection, meal requests and Advanced Passenger Information (API) submission on your behalf — removing the stress entirely.
3. Check-In & Boarding Pass Support – we handle online check-in within airline guidelines and can provide printed boarding passes if required, so you can head to the airport feeling organised and relaxed.
4. Travel Regulations & Entry Guidance – whilst having the correct travel documentation is ultimately always the responsibility of the traveller we guide you through the latest travel requirements, including passport validity rules for EU travel and any relevant entry regulations, ensuring you depart fully prepared and compliant.
5. Special Assistance Coordination – if you require accessibility support, we liaise directly with airlines, transfer providers and hotels to ensure everything is clearly communicated and properly arranged
6. Special Requests & Celebrations – from twin room configurations and preferred floors to champagne on arrival or celebratory surprises, we communicate directly with suppliers to make those personal touches happen.
7. Curated Local Recommendations – we enhance your holiday with carefully selected suggestions for local tours, experiences and restaurants, tailored to your interests.
8. “Travel Ready” Consultation – before departure, we invite you to a video or in-person meeting to run through our comprehensive Travel Ready checklist, answering any final questions and ensuring complete clarity.
9. 24/7 Peace of Mind – while you’re away, our emergency contact line (01902 288104) is available 24/7, so support is always just a phone call away.
10. Extended Availability – our standard office hours are 10am–6pm, seven days a week, with evening video and face-to-face appointments available until 10pm for added flexibility.
11. Complimentary Travel App – for multi-centre or more complex itineraries, you’ll receive access to our travel app, which includes live flight updates and all your documents in one convenient place.
12. Gilly’s Gems Loyalty Programme – as part of our community, you’ll automatically join Gilly’s Gems, earning loyalty points that unlock a range of exclusive perks — from airport security fast-track passes to UK airport chauffeur services.

In essence, our Gold Service is about removing complexity, anticipating needs, and ensuring no detail is overlooked. It allows you to travel with confidence, knowing everything has been taken care of — beautifully and professionally.